Policies

Returns

***All products have specific wiring / hookup / assembly requirements, please follow instructions specific to your item. It is suggested that a licensed electrician, plumber or technician do your installations. Improper actions may cause injury, product failure as well as voiding warranties.

1. Any item to be returned for refund which is not for warranty (warranty product to be reviewed prior to refund) can not have any evidence of installation i.e. bolt marks, cut/shortened wires, shaft set screw marks, shortened shaft, bolt marks on plastic of housing, or any other evidence of installation. This will be interpreted as "installed and used" and is not resalable as a "new" product. Such evidence will cause the refusal of refund.

2. For a return claim to be processed, a RMA # (return materials authorization) will be issued upon request. This RMA # is required to process your return. If we receive your part back to us without an RMA # the refund may be delayed.

3. A copy of the packing slip or the original packing slip must be inside the box when item is returned. A packing slip is required to process your return. If we receive part back to us with out a packing slip your refund is subject to approval and may be delayed.

4. Once an RMA # is issued you will have 30 days to return the item back to us. After these 30 days have passed, your refund is subject to approval and your refund may be reduced or not issued. All returns are subject to a re-stocking fee of anywhere from 20-50%.

5. Please allow 3 to 5 business days on returns for a credit to be issued if required due to serial number verification, testing, etc. All returns go through a complete visual inspections, so please make sure your return is brand new and packaged very well to reduce damage.

6. If an item is returned to us not in the original box or has writing on the outside of the box you will be charged a re-boxing fee. To avoid this charge be sure to return item in its original box with its original packing contents.

7. If a package is refused for any reason. Your refund amount due may be adjusted to reflect any but not limited to; any re-stocking fees, shipping charges for return of item, and/or UPS refusal charges.

8. Most items have a 1-year warranty, unless otherwise noted.

9. Due to some items being sent from other warehouse.

All returns must be returned back to our warehouse location:

Returns MUST be sent to:

MTRS Return LLC
494 Comstock Street
Corunna, MI 48817

*CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPMENTS*

CSH warranty does not cover shipping cost, any service technician install cost or external damage to operating components, it is suggested that a licensed electrician, plumber or technician do your installations.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Free Shipping only applies to items shipped within the Continental United States. If items marked as free shipping are shipping outside of the US, shipping charges and other fees will apply.

*** Canada Shipments - Customer will be responsible for the brokerage fee, local taxes and any additional delivery fees at time of delivery. ***

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

CSH Electric Motor Supply ships Monday through Friday (excluding holidays). Any orders placed before 3:30 pm EST will be processed and shipped out the same day. If your payment method is done with an E-Check through Paypal, your order will NOT ship until your check is cleared. Typically this can take 2-3 days

CSH will not refund shipping due to UPS, Fedex or Post Office delays due to weather or natural disaster related or other conditions beyond our control.

Sales Tax

We are required by law to collect sales tax for online orders for the following states:

Alabama
Arizona
Arkansas
California
Colorado
Connecticut
Florida
Georgia
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Nebraska
Nevada
New Jersey
New York
North Carolina
Ohio
Oklahoma
Pennsylvania
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

Other

** CSH Electric Motor Supply guarantees your information is private and will not be shared with solicitors, CSH will NEVER sell your information to any companies.

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** When purchasing an item on our website, you are accepting responsibility to have the product being purchased installed by a trained installer. We are not responsible for any injury or damage that may be incurred due to installer error.